Items requiring installation such as car audio electronics (amplifiers, head units, speakers) only carry their full warranty when professional installed by a reputable company, Proof of professional installation is required with any warranty claim.
Speakers and subwoofers with destroyed, burnt or blackened voice coils are deemed abused or misused, and are therefore not covered by manufacturers warranty’s.
You can read more on the topic of voice coils here: Why Do Voice Coils Burn Out – Focal
The buyer is responsible for compatibility of the product.
All sales are final unless items are found to be damaged, defective or fit within our 30 Day Returns Policy.
Items with a manufacturing defect must be reported within the stated manufacturers warranty period. We will repair or replace the product at our discretion, and have it shipped back to you within a reasonable timeframe.
In the event that the defective item cannot be repaired and a suitable replacement is not available, a full refund will be issued to your nominated credit card or bank account.
No refund or replacement will be given until we have received the returned product.
Products must be returned with all original packaging and contents, accompanied with invoice and returns form.
Returned items with signs of physical damage, misuse, unauthorized repair / tampering or tested as not faulty will be returned to the sender and a standard shipping fee charged.
We will fulfil all of our obligations under the Consumer Guarantees Act.